In the hospitality industry, guest satisfaction isn’t just a goal—it’s the currency of success. While service quality, room aesthetics, and location often take the spotlight, a less visible factor plays a major role in shaping guest experiences: maintenance. Delayed responses to maintenance issues quietly erode customer trust, damage reputation, and ultimately eat away at revenue….
Loyalty programs have evolved far beyond simple points-based systems. Recent research reveals that effective loyalty strategies are becoming increasingly central to hotels’ direct booking success and overall revenue growth. Let’s explore the key trends and insights shaping the future of hotel loyalty programs. The Revenue Impact of Modern Loyalty Programs The numbers speak for themselves….
Every year, hotels worldwide generate an estimated 289,700 tons of waste. Meanwhile, the annual carbon footprint of the hospitality industry as a whole is estimated at 3% of total global carbon emissions. These numbers highlight an urgent need for change across the board. Earth Day, celebrated annually on April 22, serves as a global call…
